Robots to the rescue as various sectors battle manpower crunch

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Healthcare, hospitality and aviation are among the hardest-hit sectors by an ongoing labour crunch amplified by the Covid-19 pandemic.

Besides simplifying work processes and eliminating paperwork, Mr Hanna said it has also freed up front office staff for more personalised interactions, such as welcoming guests when they arrive at the driveway and assisting with simple concierge inquiries.

by automating baggage transportation, airside workers can focus on more complex last-mile operations such as aircraft handling

"Automation will also enable the airport to redesign and upgrade the job scopes of our airside workers," 

some roles that require human traits such as empathy, or roles involving planning and decision making, still cannot be replaced by machines.

Qn: To what extent is artificial intelligence replacing the role of humans? (Cam. 2019)