Goodbye to 8,000 employees – IBM replaced them with artificial intelligence and ended up hiring the same number again

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Despite the initial cuts, IBM CEO Arvind Krishna had to admit that the total number of employees within the company actually increased in net growth. The fact is that AI did not eliminate jobs, but rather transformed them.

the positions that were rehired were not the same as those that had been eliminated. Instead, they hired in areas of creativity, human interaction, and strategic problem-solving. The new batch of IBM employees were mostly software engineers (to build AI), sales and marketing people to interact with customers, and critical thinking roles.

The point is not to worry about artificial intelligence, but rather to maintain the right skills that make us attractive to companies. The future of work seems to be a collaboration with machines, where our empathy, judgment, and creativity remain our most valuable assets.

Qn: To what extent is artificial intelligence replacing the role of humans? (Cam. 2019)