Forum: Digitalisation should not come at the expense of the consumer

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With the SimplyGo initiative, commuters leave a bus or train without seeing immediately how much balance is left on their cards, and they also do not know whether there is enough value to carry on with their journey.

We could have forgotten that the eventual goal of using technology is to improve public lives, and not solely to save costs for operators.

For qns on the downsides of technology.....