SIA to review customer feedback after paper serviceware trial sparks mixed reactions

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For the qn below, consider the point about how going the sustainability route may sometimes compromise the quality of the product or service rendered.....

several people said on the airline’s Facebook page that the move will diminish the airline’s image, rendering it equivalent to a budget airline. 

The new serviceware is made of Forest Stewardship Council-certified paper and will replace the current disposable plastic casserole dish that is covered with an aluminium foil. 

Based on the pictures, some passengers are unhappy about the prestige of SIA through their serviceware, which appears to be lacklustre compared to the pre-Covid era.” Single-use paperware can also create more wastage,

Qn: 'Sustainable development is not sustainable.' Discuss.