Counselling chatbots useful but struggle to give personalised advice, handle suicide cases: NTU study

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researchers found that most bots can show care appropriately, such as offering encouragement when a user shows signs that his mood is improving.

Chatbots are computer programs that simulate human conversations and are increasingly being used in healthcare, for example, to treat patients with mental health conditions such as depression and anxiety or to help people maintain their general well-being.

“These chatbots could still be a useful alternative for individuals in need, especially those who are not able to access medical help. For some people, it’s easier to talk to a machine than a human being.

there is still some way for chatbots to bridge the gap, adding that many are still unable to understand broken English or nuanced language. Privacy concerns could also stand in the way of more personalised advice as the bots would need to ask more sensitive questions

Qn: To what extent is artificial intelligence replacing the role of humans? (Cam. 2019)